Head Office (Ireland): +353 1 293 2924

New Support Portal Now Live

Support Portal centralises support documentation and FAQs for all Prodigy Learning products as well as Technical Tweets with system updates.
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New Support Portal Now Live

Prodigy Learning is delighted to introduce our new Support Portal which brings together support documentation and FAQs for all Prodigy Learning products including Certiport exams, GMetrix action learning / practice tests and learning solutions from CCI Learning, LearnKey, MeasureUp and Wiley.

The Support Portal will offer a single support reference point for our customers and improve our ability to provide the best possible on-boarding and technical support.

To access, use the blue “Support” button at the top right of this website or navigate directly to http://support.prodigylearning.com.  Key areas on the new Support Portal include are detailed below.


Perhaps the most important part of the Support Portal is the Search facility which allows customers search all the Support articles and FAQs from one place. 

Getting Started

A series of “Getting Started” articles bring together all the essential information to get up and running with the following products:

  • Certiport Exams (for ACA, ACU, CompTIA Strata, HP ATA, IC3, MOS & MTA)
  • GMetrix Action Learning / Practice Tests (for ACU & MOS)
  • MeasureUp Practice Tests (for CompTIA, Cisco, MCP, MOS, MTA and many more)
  • LearnKey Video Training (for ACA, CompTIA, Cisco, MCP, MOS, MTA and many more)

The aim of this section is to make it easier for our customers to deploy our products and maximise return on investment in same

Browse by Topic

If you do not want to search for a particular answer, you can simply browse our Knowledgebase and FAQs which are categorised by topic towards the bottom of the Support Portal homepage.

“Technical Tweets”

Technical Tweets from @plsupport will provide system updates for customers including Certiport / GMetrix scheduled system maintenance & outages.  If you would like to receive these updates, please consult the Technical Tweets panel on the Support Portal or follow @plsupport to receive them directly.

Published on Monday, 9 Dec 2013

Recent News & Updates

Prodigy Learning Officially Partners with Minecraft Education

Joining forces to deliver engaging, easy to teach computer science curriculum & assessments within the Minecraft Education universe. Together we will be bringing credentialing into Minecraft Education in key, in-demand skills areas starting with Prodigy Learning’s Coding in Minecraft program.

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Your closest office is located at:

1740 Broadway, Level 15
New York
NY 10019
United States

Call your closest office:

Head Office (Ireland): +353 1 293 2924

M-F: 9am - 5pm

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